What Does Research Say about the Nature of Computer-mediated Communication:
Task-Oriented, Social-Emotion-Oriented, or Both?
With computer-mediated communication (CMC) being widely employed in all fields, a growing body of CMC research has accumulated in recent decades. The research regarding the nature of CMC has been very controversial. Is CMC task-oriented, social-emotion-oriented, or both? Based on two delineated research models in CMC, this literature review indicates that CMC is both task- and social-emotion-oriented in nature. Specifically, this paper discusses, compares, and contrasts several major aspects of these two research models.